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Common Questions |
Overview
- Why Outsource my email?
- Which solution is right for me?
- Do I need a domain to use the service?
- My web host offers email - Why should I use Everyone.net's email service?
- I am looking for a web host that works well with Everyone.net
Setup
- How do I sign up?
- What do I have to do to set up my email service?
- I already have a user registration form on my site. Can I integrate that with Everyone.net's registration form?
- I want to switch from my current email service provider to Everyone.net. Can you help migrate my users?
- What if I get stuck while setting up my email service?
Service Quality and Operations
- Will my email service be available 24/7?
- Can Everyone.net really handle all the email?
- Is Everyone.net's system safe?
- Will I ever lose my data?
- Do I have to worry about spam?
- What is Everyone.net's privacy policy?
- What is COPPA and do I have to worry about it?
- Can I speak with someone if I have any questions about my email service?
User Management
- How can I manage my users?
- Is my user's data safe?
- Can I get demographic reports about my members?
- How do I communicate with my members (Group Mail)?
- Is there a common address book (Business Mail)?
- What if my users need help with the service?
Overview Questions
1. Why Outsource your email?
Outsourcing your email is an affordable, reliable, and easy way to set up and deploy a full featured email solution that is tailored to your needs. Outsourcing eliminates any capital expenditures and keeps you current with the latest technologies to fight spam and viruses.
2. Which solution is right for me?
You should use Personal Mail
if you want to:
- Create a unique identity for you, your family, or your close friends
- Bring friends and family together
- Use popular email programs with no ads
You should use Business Mail if you
want to:
- Provide professional email service for you and your company's employees
- Ensure all users are protected from email viruses and spam
- Enable all your users to get their mail synched up regardless of their location or which computer they are using
- Provide ample backed up storage for your users (100MB)
- Have Everyone.net provide email support to your user base
You should use Group Mail if you want to:
- Promote your group or organization
- Create a unique identity for your group
- Offer a valuable service
You should use Sponsored Mail if you want
to:
- Promote your group or organization
- Create a unique identity for your group
- Offer a valuable service that is supported via ads
You should use Outsourced/Private Label
Mail if you want to:
- Offer your customers full featured email with POP and IMAP
- Reduce your infrastructure cost
- Offer Anti-Virus and Anti-Spam service
3. Do I need a domain to use the service?
No, if you don't already have a domain, we will register the domain of your choice for you! (.com, .net and .org at no additional charge, excluding Sponsored and Outsourced/Private Label Mail)
4. My web host offers email - Why should I use Everyone.net's email
service?
Since Everyone.net handles only email, we have created a set of
services and solutions that are tailored for those who depend on email
services, like virus and spam protection. With our focus on email, we
are the experts when it comes to functionality and reliability so you
will get more features like IMAP and POP, and less hassles and virtually
no down time.
5. I am looking for a web host that works well with Everyone.net
Several of our advertising partner have implemented programs to
complement your everyone.net email solution, please check our webmaster
resources center for current partner promotions.
Setup Questions
1. How do I sign up?
Start here.
2. What do I have to do to set up my email service?
Once you have registered for a Control Center account, simply follow the step-by-step instructions on your screen.
Whether or not you have a domain, the setup process is hassle-free. From registering a new domain, if you don't already have one, to updating the Mail Exchange (MX) records and Canonical Name (CNAME) in your Domain Name Server (DNS) file, we will handle everything for you.
Once your service has been set up you can use our web-based Control Center to administer your service. We have designed the Control Center so that even the most novice computer user can set up and deploy the service. The Control Center also gives you an unparalleled level of flexibility to customize the look and feel of your email service.
3. I already have a user registration form on my site. Can I integrate that with Everyone.net's registration form?
Yes, if you have your own registration form and assigned usernames
and passwords, Everyone.net offers a premium Integrated Login service
that allows you to easily integrate your registration form with ours,
so your members only log in once. Please click
here for more information.
4. I want to switch from my current email service provider to Everyone.net. Can you help migrate my members?
Yes, our support experts can help you migrate your members from an existing email service to ours. Our migration process seamlessly transfers all your members' data, so they will not experience any service disruptions. Please email getemail@everyone.net for more information.
5. What if I get stuck while setting up my email service?
Don't worry, our support experts will help you set up for free! Our free setup service includes:
- Phone support so you can speak directly to an expert to get issues resolved quickly
- 24-hour guaranteed response to your questions submitted via email
Feel free to also review our online resources in the Support section of our website, such as Getting Started with Email and Frequently Asked Questions (FAQs).
Service Quality and Operations Questions
1. Will my email service be available 24/7?
Yes. After heavy capital investing and years of development, testing, and fine-tuning via production usage, our team of well-seasoned architects has created an unparalleled application service delivery system to seamlessly deliver robust, reliable application services at all times.
Our dedicated operations staff constantly monitor server functions, availability, and performance in our 24x7 operations center to ensure that our system is running accordingly. Plus, on domains obtained and hosted by us your Domain Name Server (DNS) file will be monitored to make sure your service is always up and running.
2. Can Everyone.net really handle all the email?
Our services are designed to satisfy even the most stringent requirements in scalability, performance, and reliability. We can seamlessly deploy additional hardware and software resources to meet increasing usage demands, and our systems have undergone rigorous testing to insure their scalability.
We have teamed up with industry leaders, such as Cisco Systems and Sun Microsystems, to create the backbone of our technology.
Millions of messages from people around the world pass through our system everyday!
3. Is Everyone.net's system safe?
Everyone.net takes every precaution to ensure the security and safety of your information, as well of our users data. Everyone.net's email infrastructure has been developed based on a stringent security methodology that deploys sophisticated and redundant firewalls to screen network traffic.
We have also invested significant resources to make sure our system's environment is safe. Physical facilities are monitored 24x7 by security guards, alarm systems, and cameras. All operations staff is required to attend security awareness trainings on a regular basis.
4. Will I ever lose my data?
We provide full backups of all your mailboxes and store your mailboxes, as well as the backups, at a carrier-class hosting facility that is offsite, which helps protect your data in the event of a fire or natural disaster.
Our world-class data center is supported 24x7 with a highly trained staff and physical protection including redundant HVAC air filtration, water-free fire suppression, UPS power protection and diesel generator backups to protect against power failures.
5. Do I have to worry about spam?
Everyone.net takes spam complaints seriously, and provides multiple ways to protect your members from receiving spam. First, using our SpamShield, we filter email from known spammers, so they never reach your members' mailboxes. Second, we provide an online spam guide to help you recognize and deal with spam issues. Finally, members can set up filters within their mailboxes to block email from unwanted addresses. In addition many of our solutions come standard with our SpamShield Pro service to help customize
your ability to stop spam. Please check our SpamShield page for more information.
Several of our Solutions can with our SpamShield Pro service to help customize your ability to stop spam. Please check our SpamShield page for more information.
We have a strict anti-spam policy and reserve the right to disable accounts used to send spam. Once the account has been disabled, you can delete it through the Control Center.
If you need additional assistance with spam complaints or issues, email us at abuse@everyone.net
6. What is Everyone.net's privacy policy?
For information or questions regarding our pricacy and data collection, please review our Privacy Policy.
7. What is COPPA and do I have to worry about it?
COPPA stands for Children's Online Privacy Protection Act, instituted by the US Federal Trade Commission (FTC) on April 21, 2000, to protect the online privacy of children younger than 13 years old.
8. Can I speak with someone if I have any questions about my email service?
Before you subscribe to a service feel free to ask question at getemail@everyone.net. Once you sign up you will be provided with setup support for the first 30 days. After 30 days subscribing to a Premium Support plan allows you to speak directly to our service experts or email them via dedicated Web forms. With guaranteed response times, we ensure that your questions will be answered promptly.
Our Business Mail plan includes
premium support for all users signed up to the plan.
User Management Questions
1. How can I manage my users?
You can easily manage your users at any time from any Internet-enabled computer using the Control Center, our web-based administration tool. You can reserve names that you do not want users to sign up for, delete users, as well as create forwarding accounts.
2. Is my users' data safe?
Yes, to access your users' data, one must log in to your password-protected Control Center account. Therefore, you control who has access to this data.
To prevent others from accessing your members' data in our system, we have developed our services using sophisticated, redundant firewalls, which are deployed to screen network traffic. We regularly monitor security bulletins and aggressively apply patches and workarounds to avoid any vulnerability.
3. Can I get demographic reports about my users?
If you subscribe to a Premium Support Plan, you can access detailed information about your user base. Each summary report includes:
- List of all users, including username, first name, last name, signup date, and total number of logins
- List of opt-in users. (You can contact these users via email)
- Aggregate information for gender, age, occupation, industry, income, and country if provided
4. How do I communicate with my members (Group
Mail)?
When members register for an email account, they choose whether or not they would like to be contacted. Members who have opted-in may easily be contacted via email through the User Management section of the Control Center. In addition, you can customize the message on the Welcome Page, where members are directed every time they log in to their email accounts.
5. Is there a common address book (Business
Mail)?
Yes. You can easily setup a common address book that is available to all your users. In addition to common address books you can also create alias in your control center to manage distribution lists.
6. What if my users need help with the service?
Save valuable hours every month by letting us handle your users' inquires!
By subscribing to our Premium Support
services, your members may contact us via dedicated web forms and
receive a response within 48 hours. If you haven't subscribed to a
Premium Support service, you can login to your Control
Center account and subscribe anytime. This service is a standard
feature for our Business Mail
clients and users.
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