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Premium Support
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Premium Support > Premium Support FAQs
- Why should I sign up for Premium Support?
- How do I sign up for Premium Support?
- How do I cancel my Premium Support service?
- How do I request help?
- What if I am an international partner?
- Do you have a "per incident" rate?
- Why should I sign up for Premium Support?
Clients who want to ensure worry-free setup and maintenance
of their Everyone.net services should sign up for Premium
Support. Whether you have questions regarding the setup process
or why your service is not running smoothly, or your end-users
have questions you're not sure how to answer or want to spend
time answering, we can help you though our Premium Support
services.
Our experts have helped hundreds of thousands of clients,
and are ready to help you stay on top of your Everyone.net
services by providing the following:
- Live support so you can speak directly to an expert
to resolve issues quickly
- 24-hour guaranteed email response to your requests
- 48-hour guaranteed email response to your end-users'
inquiries
- Detailed information about your user base, including
their activity and demographics (age, gender, income,
occupation, etc.), and your opt-in mailing list
Armed with valuable user information, you may:
- Earn higher revenues through targeted marketing
- Delete inactive mailboxes to save money
- Build stronger relationships through timely communications
- How do I order Premium Support?
To order a premium support plan, login to the Control
Center and click on Upgrade Now!
- How do I cancel my Premium Support
service?
You can cancel your Premium Support service at any time
by sending an email to emailcancellation@everyone.net.
Please review our Premium
Support Agreement for details.
- How do I request help?
You may send us email requests using our dedicated Premium
Support Partner Web Form in the Support section of the
Everyone.net Web site. Once your form is submitted, it will
go into our client support queue and we will get back to
you within 24 hours.* You must use this special Web form to
send us your email requests.
If you are eligible for phone support, you may call us and
we will return your call in the order in which it was received,
unless you subscribe to the Platinum plan, then we will return
your calls within 2 hours.*
If you subscribe to the Platinum plan, your end-users may
send us email requests using the End-User
Support Web Form in the Support section of the Everyone.net
Web site. They will be required to provide the full email
address of their account (user@YourDomain.com). Once their
form is submitted, it will go into our partner support queue
and we will get back to them within 48 hours.* They must use
this special Web form to send all requests.
- What if I am an international partner?
As an international client, you can still enjoy Premium Support.
You or your end-users may use the dedicated Premium Support
Web forms to submit questions and receive guaranteed response.
However, we will not return phone calls to countries other
than the United States and Canada.
- Do you have a "per incident" rate?
Yes, we offer a per-incident rate. Please click
here for more information.
*Support services are available during normal
business hours of 9am - 5pm Pacific Standard Time, Monday through
Friday.
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